To request log in help:

If you're not logged in:

1. In the TikTok app on the login screen, tap Use phone/email/username.

2. Select Email/Username.

3. Tap Forgot password? to reset your password.

4. Choose to reset password with your phone number or email.

If you're logged in:

1. In the TikTok app, tap Profile at the bottom.

2. Tap the Menu ☰ button at the top.

3. Tap Settings and privacy.

4. Tap Report a problem.

5. Tap Account and profile, then Login.

6. Tap Forgot password and follow the steps.

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