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My email is used on another account  •  Changing the account email  •  My phone is used on another account  •  Changing the account phone number         




My email is used on another account

E-mail addresses can only be associated with a single account. If you want to associate your email with a new account, we suggest changing the email address.

To find the account currently associated with your email:
1. Log out of the account.
2. Go to your profile by tapping Me.
3. Tap Sign up.
4. Tap Log in at the bottom of the page.
5. Select Use phone /email /username.
6. Choose Email / Username.

Changing the account email

To change the email associated with the account:

1. Go to Me.
2. Tap ... , located on the top right corner.
3. Choose Manage Account > Email.
4. Verify your current email address to link a new one.

My phone is used on another account

Phone numbers can only be associated with a single account. If you want to associate your phone number with a new account, we suggest changing the account phone number or deleting the account that is currently associated with your number.

The deleted account will be deactivated for 30 days and then erased permanently. After that, the phone number will become available to connect to your new account.

To find the account currently associated with your phone number:
1. Log out of the account.
2. Go to your profile by tapping Me.
3. Tap Sign up.
4. Tap Log in at the bottom of the page.
5. Select Use phone / email / username.
6. Choose Phone.

Changing the account phone number

To change the phone number associated with the account:

1. Go to Me.
2. Tap ... , located on the top right corner.
3. Choose Manage Account > Phone Number.

Note: Both the old and the new number associated with the account must be active and verified.