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About comments on TikTok LIVE • About community-flagged comments on TikTok LIVE • How to manage comments on TikTok LIVE
About comments on TikTok LIVE
As a creator or moderator on TikTok LIVE, you can manage and interact in the chat in many ways, including:
• Turning comments on or off.
• Muting comments from all viewers for a specified amount of time.
• Muting comments from specific viewers for a specified amount of time.
• Reporting and filtering unkind, spammy, or community-flagged comments.*
• Reviewing filtered or community-flagged comments to approve or permanently hide them from the chat.*
• Sending an automated message in the LIVE chat to let viewers know that you've chosen to filter comments. This setting is only available to creators.*
• Blocking comments that contain your chosen keywords or phrases.*
• Pinning comments to the top of the LIVE chat.*
• Translating comments to your app's default language.*
* Available only in the TikTok app.
Note:
• Only creators who meet the eligibility requirements can go LIVE on TikTok.
• Moderators can only use comment settings if they're granted comment permissions by the creator.
• To go LIVE on a web browser, you must download LIVE Studio (Windows) or OBS Studio (Linux, Max, or Windows).
• LIVE moderators don't need to have access to LIVE Studio or OBS Studio when moderating on a web browser.
About community-flagged comments on TikTok LIVE
• Community-flagged comments on TikTok are comments that the TikTok community previously blocked, muted, or reported for being unkind, spammy, or offensive.
• As a creator, if you choose to filter community-flagged comments during your LIVE, these comments won't be visible to viewers and they'll appear grayed out or faded to you and your moderators.
How to manage comments on TikTok LIVE
As a creator or moderator, you can manage TikTok LIVE comments directly from your LIVE settings or the chat.
TikTok LIVE settings
TikTok app
1. Tap the Add post + button at the bottom.
2. Tap LIVE at the bottom.
3. Tap Settings. You can also manage comment settings during a LIVE by tapping More at the bottom, then Settings.
4. Tap Comment settings, then choose your preference for the following settings:
༚ Allow comments: Turn comments on or off for viewers during a LIVE. This setting is turned on by default.
༚ Filter comments: Turn this on to filter potentially unkind or community-flagged comments. This setting is only available to creators.
༚ Mute duration: Select how long you'd like to mute comments for during your LIVE. You can choose to mute comments for the entire time you're LIVE or for a select amount of time.
༚ Block keywords: Set up keywords or phrases you want to block and hide from your LIVE. You can add up to 500 keywords or phrases and each keyword can include up to 30 characters. Comments that contain blocked keywords won't be displayed to you or your viewers during your LIVE.
5. Tap Go LIVE to start your LIVE.
Your comment settings will be saved for any subsequent LIVE videos. Once you go LIVE, moderators with granted permissions can use comment and moderation settings by tapping Share at the bottom of the LIVE, then Settings.
Web browser
1. Before or during a LIVE, click the Settings button in the LIVE chat panel.
2. Click Moderation settings.
3. Click Comment settings, then choose your preference for the following settings:
༚ Comments: Turn comments on or off for viewers during a LIVE. This setting is turned on by default.
༚ Mute duration: Select how long you'd like to mute comments for during the LIVE. You can choose to mute comments for the entire time you're LIVE or for a select amount of time.
TikTok LIVE chat
TikTok app
1. During a LIVE, tap the comment you want to manage in the chat. You can also tap the viewer's profile, then tap the More button.
2. Choose how you'd like to manage the comment, then follow the instructions provided:
༚ Reply to TikToker: Reply to the viewer's comment in the chat.
༚ Pin this comment: Pin a comment to the top of the chat for a brief period of time.
༚ Translate: Translate the comment to your app's default language. To change the comment back to its original language, tap the translated comment again. Comments that you translate only display to you in the chat.
༚ Mute account: Mute the viewer's comments for a select amount of time. They'll be notified that they've been muted and will not be able to submit comments, unless they're unmuted or the mute duration ends.
༚ Block: Block the viewer's comment. They'll be notified that they've been blocked and can't submit comments or watch any of the current creator's LIVE videos, unless they're unblocked.
༚ Report: Report the viewer's comment.
If you choose to filter and review community-flagged comments during LIVE, you and your moderators will have the ability to approve comments or keep them hidden from viewers. This feature is only available in the TikTok app.
To manage filtered comments:
1. During a LIVE, tap the Review comment button next to the filtered comment.
2. Tap Yes to approve the comment or No to keep the comment hidden.
You can also press and hold on the filtered comment, then tap Approve comment or Cancel to keep the comment hidden.
Web browser
1. During a LIVE, click the viewer's comment that you want to manage in the chat. You can also click the viewer's profile.
2. Choose how you'd like to manage this comment, then follow the instructions provided:
༚ Reply: Reply to the viewer's comment in the chat.
༚ Report comment: Report the viewer's comment.
༚ Mute: Mute the viewer's comments for a select amount of time. They'll be notified that they've been muted and will not be able to send comments, unless you unmute them.
༚ Block: Block the viewer's comment. They'll be notified that they've been blocked and can't submit comments or watch any of the current creator's LIVE videos, unless they're unblocked.