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About comments on TikTok LIVE • Community-flagged comments on TikTok LIVE • How to manage comments on TikTok LIVE
About comments on TikTok LIVE
As a creator or moderator on TikTok LIVE, you can manage and interact in the chat in many ways, including:
• Turning comments on or off.
• Muting comments from specific viewers for a specified amount of time.
• Reporting and filtering unkind, spammy, or community-flagged comments.*
• Reviewing filtered or community-flagged comments to approve or permanently hide them from the chat.*
• Sending an automated message in the LIVE chat to let viewers know that you've chosen to filter comments. This setting is only available to creators.*
• Blocking comments that contain your chosen keywords or phrases.*
• Pinning comments to the top of the LIVE chat.*
• Translating comments to your app's default language.*
*Only available in the TikTok app.
A few things to know:
• Only creators who meet the eligibility requirements can go LIVE on TikTok.
• Moderators can only use comment settings if they're granted comment permissions by the creator.
• To go LIVE on a web browser, you must download LIVE Studio (Windows) or OBS Studio (Linux, Mac, or Windows). LIVE moderators don't require access to LIVE Studio or OBS Studio when moderating on a web browser.
Community-flagged comments on TikTok LIVE
Community-flagged comments are comments that the TikTok community previously blocked, muted, or reported for being unkind, spammy, or offensive. As a creator, if you choose to filter community-flagged comments during your LIVE, these comments won't be visible to viewers and they'll appear faded to you and your moderators.
How to manage comments on TikTok LIVE
As a creator or moderator on TikTok LIVE, you can choose to allow, block, or filter comments, directly from your LIVE settings or chat.
TikTok app
From LIVE settings
1. Tap the Add post + button at the bottom.
2. Tap LIVE at the bottom. You may need to scroll across to find it.
3. Tap Settings.
4. Tap Comment settings, then choose your preference for the following settings:
༚ Allow comments: Turn comments on or off for viewers during a LIVE. This setting is turned on by default.
༚ Filter comments: Select which comments you'd like to filter, including spam, potentially unkind, and community-flagged comments. Potentially unkind and spam comments are filtered by default, however you can turn off filtering for both. This setting is only available to creators.
༚ Mute duration: Select how long you'd like to mute comments from a specific viewer. You can choose to mute their comments for the entire time you're LIVE or for a select amount of time.
༚ Blocked keywords: Add up to 500 keywords or phrases that you want to block and hide from your LIVE chat. Each keyword can include up to 30 characters. Comments that contain blocked keywords won't be displayed to you or your viewers during your LIVE. By default, similar versions of keywords you add will also be blocked. For example, if you block "bad", then "badness" and "baddd" will also be blocked. You can turn this setting off to block only the specific keywords you add.
༚ Show the most sent comment: When the same comment is sent within a short period of time, it will be shown outside of the comment area by default. You can turn this setting off to control how comments are displayed.
From LIVE chat
1. During a LIVE, tap the comment you want to manage in the chat. You can also tap the viewer's profile, then tap the More ... button.
2. Choose how you'd like to manage the comment:
༚ Reply to TikToker: Reply to the viewer's comment in the chat.
༚ Pin this comment: Pin a comment to the top of the chat for a brief period of time.
༚ Translate: Translate the comment to your app's default language. To change the comment back to its original language, tap the translated comment again. Translated comments are only displayed to you in the chat.
༚ Mute account: Mute the viewer's comments for a select amount of time. They'll be notified that they've been muted and will not be able to submit comments unless they're unmuted or the mute duration ends.
༚ Block: Block the viewer's comment. They'll be notified that they've been blocked and can't submit comments or watch any of the current creator's LIVE videos unless they're unblocked.
༚ Report: Report the viewer's comment.
Moderators with granted permissions can tap Share at the bottom of the LIVE, then Settings to manage comments.
Web browser
From LIVE settings
1. Before or during a LIVE, click the Settings button in the LIVE chat panel.
2. Click Moderation settings.
3. Click Comment settings, then choose your preference for the following settings:
༚ Comments: Turn comments on or off for viewers during a LIVE. This setting is turned on by default.
༚ Mute duration: Select how long you'd like to mute comments. You can choose to mute comments for the entire time you're LIVE or for a select amount of time.
From LIVE chat
1. During a LIVE, click the viewer's comment that you want to manage in the chat. You can also click the viewer's profile.
2. Choose how you'd like to manage this comment:
༚ Reply: Reply to the viewer's comment in the chat. ༚ Report comment: Report the viewer's comment.
༚ Mute: Mute the viewer's comments for a select amount of time. They'll be notified that they've been muted and will not be able to send comments unless you unmute them.
༚ Block: Block the viewer's comment. They'll be notified that they've been blocked and can't submit comments or watch any of the current creator's LIVE videos unless they're unblocked.
Moderators with granted permissions can tap the Settings button at the top of the LIVE chat, then tap Moderation settings to manage comments.
How to approve or hide comments on TikTok LIVE
If you choose to filter and review community-flagged comments during a LIVE, you and your moderators will have the ability to approve comments or keep them hidden from viewers. This feature is only available in the TikTok app.
To manage filtered comments:
1. During a LIVE, go to the filtered comment.
2. From here, you can:
༚ Tap the Review comment button next to the filtered comment, then tap Yes to approve the comment or No to keep the comment hidden.
༚ Press and hold on the filtered comment, then tap Approve comment to display the comment.