Account safety

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Keeping your account secure  •  My account was banned by mistake  •  My content was removed by mistake  •  Deleting an account  •  Report a problem






Keeping your account secure


Your account's security is always top of mind for us. Here are some ways you can help keep your TikTok account safe:

1. Link a phone number and email address to your TikTok account. This way, if one linked method is compromised, you have an alternative sign-in method.

To do so:
1. Go to Me.
2. Tap ... to open your settings.
3. Tap Manage account.
4. Add your phone number and email address.

2. Create a strong password.
Choose a password that is unique to you and difficult to guess. And change your password often: we suggest updating your password every 30 days.

3. Turn on 2-step verification.
2-step verification adds an extra layer of security to your account in case your password is compromised.

Here's how:
1. Check that you have the latest version of TikTok downloaded.
2. Go to Me .
3. Tap ... to open your settings.
4. Tap Security.
5. Change 2-step verification from off to on.
6. Choose either the SMS* or E-mail option for the verification code to be sent.

*Standard SMS fees may apply.






My account was banned by mistake


Accounts that consistently violate community guidelines will be banned from TikTok.

If your account has been banned, you will receive a banner notification when you next open the app, informing you of this account change.

If you believe your account was banned by mistake, let us know by submitting an appeal.

To submit an appeal:

1. Open the notification.
2. Tap
Appeal.
3. Follow the instructions provided.






My content was removed by mistake




If you believe your content was removed by mistake, let us know by submitting an appeal. Your feedback helps us improve the ways that we keep our community safe.

To submit an appeal:
1. Locate the notification in your TikTok inbox.
2. Tap on the notification.
3. Tap
Submit an appeal.
4. Follow the instructions provided.

Or

1. Go to the video.
2. Tap
Community Guidelines violation: See details.
3. Tap
Submit an appeal.
4. Follow the instructions provided.






Deleting an account


To delete your account:

1. Go to 
Me.
2. Tap 
..., located on the top right corner.
3. Tap 
Manage account > Delete account.
4. Follow the instructions in the app to delete your account.

For additional details on account deletion and how your data is handled, click here:

US

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain,Sweden, Iceland, Liechtenstein, Norway

All other countries

If you require other account assistance on TikTok, please send a report here.






Report a problem


To report a problem:

1. Go to
Me .
2. Tap
... , located on the top right corner.
3. Tap
Report a problem and select a topic.
4. Follow the steps in the app to submit the problem.
5. If the suggested steps do not fix your problem you can select
No to the question "Is your problem resolved?" and click Still have problem so that you can contact us with further details about your problem.