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Keeping your TikTok account secure • How to manage trusted devices • How to recover your TikTok account with friends verification • How to contact TikTok about banned accounts • How to contact TikTok about removed posts • Other account safety resources
Keeping your TikTok account secure
Your account security remains our priority at TikTok. Here are some tips to keep your TikTok account safe and secure:
1. Link a phone number and email address to your TikTok account.
We recommend adding two contact methods to your account. This way, if one linked method is compromised, you have an alternative login method.
To link a phone number and email address to your account:
1. In the TikTok app, tap Profile at the bottom.
2. Tap the Menu ☰ button at the top, then select Settings and privacy.
3. Tap Account, then tap User Information.
4. Enter your phone number and email address.
5. Tap Send code, then enter the verification codes sent to you via SMS and email.
Learn more about how your phone number is used on TikTok.
2. Create a strong and unique password.
Choose a password that's unique to you and difficult for others to guess.
To make a strong TikTok password:
• Aim for 12 to 15 characters long.
• Use a mix of uppercase and lowercase letters, numbers, and symbols.
• Change your password often. We suggest updating it every 30 days.
3. Add a passkey to your TikTok account.
For a more simple and secure login method, we strongly recommend setting up a passkey on your TikTok account. A passkey is a secure digital key stored on your mobile device that allows you to log in to your TikTok account without having to remember a password.
Passkeys can provide a more secure login method than traditional passwords because they take advantage of security features already allowed on your device, such as Face ID (Apple), Passcode (Apple), Touch Unlock (Android), and PIN (Android). Additionally, you can log in to your passkey-enabled TikTok account from any device that is also signed in to your Apple ID or Google account.
Learn more about how to log in to your TikTok account with a passkey.
To set up a passkey on your TikTok account:
1. In the TikTok app, tap Profile at the bottom.
2. Tap the Menu ☰ button at the top, then select Settings and privacy.
3. Tap Account.
4. Tap Passkey, then tap Set up on the next screen and follow the steps. If you choose to create a passkey through Google Password Manager, you'll be redirected to another screen to complete the setup.
The next time you log in, you'll be prompted to log in through your saved passkey.
4. Turn on 2-step verification.
To further protect your account, we strongly recommend turning on 2-step verification (2SV). This security feature helps confirm your identity by adding an extra layer of protection when you log in from a new or unfamiliar device.
2SV also provides an additional safeguard for your account in case your password is compromised. Many people only have one layer to protect their account, which is their password. However, if someone obtains your password and you have 2SV turned on, they'll still need access to your phone or email address when attempting to log in to your account.
To turn on 2-step verification:
1. Tap Profile at the bottom.
2. Tap the Menu ☰ button at the top, then select Settings and privacy.
3. Tap Security & permissions.
4. Tap 2-step verification and choose at least two verification methods:
༚ Phone (recommended)
༚ Email (recommended)
༚ Authenticator (recommended). You'll need an authenticator app, such as Google Authenticator or Microsoft Authenticator, installed on your device to use this option. Follow the instructions provided on the next screen to scan the QR code or copy the key provided. Enter the key on the authenticator app when you add an account for TikTok. Finally, enter the code provided by the authenticator app on the next screen in the TikTok app.
༚ Password
5. Tap Turn on to confirm.
6. If you choose Phone or Email:
༚ You'll be prompted to enter your email address or phone number if you haven't previously entered your contact information. Standard SMS fees may apply.
༚ Tap Send code, then enter the verification code sent to you via SMS or email.
The next time you log in, you'll be prompted to enter a verification code that will be sent to either your phone number, email address, or authenticator app, depending on the verification methods you selected. Enter the code into the 2-step verification prompt to confirm your identity.
How to manage trusted devices
Any time you log in to TikTok using an unrecognized device or from a third-party application, you'll be asked to enter your password and a one-time verification code (sent via SMS or email).
If you access TikTok repeatedly from a known, trusted device, you can choose to remember this device after entering the one-time verification code to avoid being prompted again.
To review and manage trusted devices on your account:
1. In the TikTok app, tap Profile at the bottom.
2. Tap the Menu ☰ button at the top, then select Settings and privacy.
3. Tap Security & permissions.
4. Tap Manage devices and review the devices listed.
5. If you don't recognize a device, tap the Delete button to remove it and change your password to protect your account.
How to recover your TikTok account with friends verification
If you can't log into your account or reset your password, you can recover your account by requesting verification from friends you are connected with on TikTok.
To recover your account by requesting verification from friends:
1. Open the TikTok app and tap the Help button at the top.
2. Tap Recover your account.
3. Enter the account username or email linked to your account, then tap Search. You can also tap Search by phone number if you've linked a number to your account.
4. On your account page, tap Can't access these? at the bottom, then select Ask friends to verify.
5. Tap Start.
6. Tap Share to paste instructions and send them to your friends through another method, such as iMessage. You can also edit the instructions and write your own message.
Important things to know about requesting verification from friends:
• Your friends will receive your request for verification through a notification on the Security & permissions page of their account settings. They may need to upgrade their app to the latest iOS version to see this notification.
• At least 2 friends are required for the verification process.
• Your friends will only have a specific period of time to verify your account.
• You can only request friend verifications a limited number of times each day.
• You’ll be notified if you pass or fail verification. If you pass you’ll be logged in automatically, and if you fail, you can try again or use another recovery method.
How to contact TikTok about banned accounts
Accounts that consistently violate Community Guidelines will be banned from TikTok.
If your account has been banned, you'll receive a banner notification when you next open the app, informing you of this account change. If you believe your account was banned incorrectly, let us know by submitting an appeal.
To submit an appeal:
1. Open the notification that your account has been banned.
2. Tap Appeal.
3. Follow the instructions provided.
How to contact TikTok about removed posts
Posts that violate our Community Guidelines will be removed from TikTok. If you believe your content was incorrectly removed, let us know by submitting an appeal. Your feedback helps us improve the ways that we keep our community safe.
To submit an appeal from your inbox:
1. In the TikTok app, tap Inbox at the bottom.
2. Tap the notification that your content was removed.
3. Tap Submit an appeal, then follow the instructions provided.
To submit an appeal from your removed post:
1. In the TikTok app, go to the post that was removed.
2. Tap Community Guidelines violation: See details.
3. Tap Submit an appeal, then follow the instructions provided.
Note: If you delete appealed content that is under review, we may not be able to remove the violation from your record if your appeal is approved. Your content will also not be restored if you delete it after submitting an appeal.
Please be aware that multiple violations could result in account penalties.
Other account safety resources
If you need additional help with your TikTok account, learn how to report a problem on TikTok or how to delete your account.
If you require other account assistance on TikTok, contact us.