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Keeping your account secure • Managing trusted devices • Contacting TikTok about banned accounts • Contacting TikTok about removed videos • Deleting your TikTok account • Reporting a problem
Keeping your account secure
Your account security is always top of mind for us. Here are some tips to keep your TikTok account safe and secure:
1. Link a phone number and email address to your TikTok account.
We recommend adding two contact methods to your account. This way, if one linked method is compromised, you have an alternative login method.
To link a phone number and email address to your account:
1. In the TikTok app, tap Profile at the bottom.
2. Tap the Menu button at the top.
3. Tap Settings and privacy.
4. Tap Account, then tap User Information.
5. Enter your phone number and email address.
6. Tap Send code and on the next screen, enter the verification codes sent to you via SMS and email.
Learn how your phone number is used on TikTok.
2. Create a strong and unique password.
Choose a password that's unique to you and difficult for others to guess.
To make a strong TikTok password:
• Aim for 12 to 15 characters long.
• Use a mix of uppercase and lowercase letters, numbers, and symbols.
• Change your password often. We suggest updating it every 30 days.
3. Add a passkey to your TikTok account.
For a more secure and simplified login method, we strongly recommend setting up a passkey on your TikTok account. A passkey is a cryptographic key stored on your mobile device that can be used to log in to your TikTok account without having to remember a password.
Passkeys can provide a more secure login method than traditional passwords because they take advantage of security features already allowed on your device, such as Touch ID and Face ID. Additionally, you can log in to your passkey-enabled TikTok account from any iOS device that is also signed in to your Apple ID.
Learn more about how to log in to your TikTok account with a passkey.
Note: Passkeys are available only on Apple devices.
To set up a passkey on your TikTok account:
1. In the TikTok app, tap Profile at the bottom.
2. Tap the Menu button at the top.
3. Tap Settings and privacy.
4. Tap Account.
5. Tap passkey, then tap Set up on the next screen and follow the instructions provided to complete setup.
The next time you log in, you'll be prompted to log in through your saved passkey.
4. Turn on 2-step verification.
To further protect your account, we strongly recommend turning on 2-step verification (2SV). This is a common account security feature that adds an extra layer of protection to help us verify it's you if you log in from an unrecognized device.
Additionally, 2SV provides an added layer of security to your account in case your password is compromised. Many people only have one layer (a password) to protect their account. However with 2SV, if someone obtains your password, they'll still need access to your phone or email address when attempting to log in to your account.
To turn on 2-step verification:
1. Check that you have the latest version of TikTok downloaded on your device.
2. Tap Profile at the bottom of the screen.
3. Tap the Menu button at the top.
4. Tap Settings and privacy.
5. Tap Security.
6. Tap 2-step verification and choose at least two verification methods:
༚ SMS (recommended)
༚ Email (recommended)
༚ Authenticator app (recommended). You'll need an authenticator app, such as Google Authenticator or Microsoft Authenticator installed on your device to use this option. Follow the instructions provided on the next screen to scan the QR code or copy the key provided. Enter the key on the authenticator app when you add an account for TikTok. Finally, enter the code provided by the authenticator app on the next screen in the TikTok app.
༚ Password
7. Tap Turn on to confirm.
8. If you choose SMS or Email:
༚ You'll be prompted to enter your email address or phone number if you haven't previously entered your contact information. Standard SMS fees may apply.
༚ Tap Send code and on the next screen, enter the verification code sent to you via SMS or email.
The next time you log in, you'll be prompted to enter a verification code which will be sent to your phone number or email address, or can be found on your authenticator app, depending on the verification methods you selected. Enter the code into the 2-step verification prompt on your screen to confirm your identity.
Managing trusted devices
Any time you log in to TikTok using an unrecognized device or from a third-party application, you'll be asked to enter your password and a one-time verification code (sent via SMS or email).
If you access TikTok repeatedly from a known, trusted device, you can select to remember this device after entering the one-time verification code to avoid being prompted again.
To review and manage trusted devices on your account:
1. In the TikTok app, tap Profile at the bottom.
2. Tap the Menu button at the top.
3. Tap Settings and privacy.
4. Tap Security.
5. Tap Manage devices and review trusted devices.
6. If you don't recognize a device, tap the Delete button to remove it and change your password to protect your account.
Contacting TikTok about banned accounts
Accounts that consistently violate Community Guidelines will be banned from TikTok.
If your account has been banned, you'll receive a banner notification when you next open the app, informing you of this account change.
If you believe your account was banned incorrectly, let us know by submitting an appeal.
To submit an appeal:
1. Open the notification.
2. Tap Appeal.
3. Follow the instructions provided.
Contacting TikTok about removed videos
Videos that violate Community Guidelines will be removed from TikTok. If you believe your content was incorrectly removed, let us know by submitting an appeal. Your feedback helps us improve the ways that we keep our community safe.
To submit an appeal:
1. Locate the notification in your TikTok Inbox.
2. Tap the notification.
3. Tap Submit an appeal.
4. Follow the instructions provided.
Or
1. Go to the video.
2. Tap Community Guidelines violation: See details.
3. Tap Submit an appeal.
4. Follow the instructions provided.
Note: If you delete appealed content that is under review, we may not be able to remove the violation from your record if your appeal is approved. Your content will also not be restored if you delete it after submitting an appeal.
Please be aware that multiple violations could result in account penalties.
Deleting your TikTok account
To delete your TikTok account:
1. In the TikTok app, tap Profile at the bottom.
2. Tap the Menu button at the top.
3. Tap Settings and privacy.
4. Tap Account, then tap Deactivate or delete account.
5. Follow the instructions in the app to deactivate or delete your account.
For additional details on account deletion and how your data is handled:
- US
- Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain,Sweden, Iceland, Liechtenstein, Norway
- All other countries
If you require other account assistance on TikTok, contact us.
Reporting a problem
To report a problem on TikTok:
1. In the TikTok app, tap Profile at the bottom.
2. Tap the Menu button at the top.
3. Tap Settings and privacy.
4. Tap Report a problem and select a topic.
5. Follow the steps in the app to fix the problem.
6. If the suggested steps do not fix your problem, select No to the question "Is your problem resolved?" and tap Need more help? to contact us with further details about your problem.