Account safety

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Keeping your account secure  •  Managing trusted devices  •  Contacting TikTok about banned accounts  •  Contacting TikTok about removed videos  •  Deleting your TikTok account  •  Reporting a problem









Keeping your account secure


Your account security is always top of mind for us. Here are some tips to keep your TikTok account safe and secure:

1. Link a phone number and email address to your TikTok account.

Add two contact methods to your account. This way, if one linked method is compromised, you have an alternative login method.

To link a phone number and email address to your account:
1. Tap Profile in the bottom right.
2. Tap the 3-line icon in the top right.
3. Tap Settings and privacy.
4. Tap Manage account.
5. Enter your phone number and email address.
6. Tap Send code and on the next screen, enter the verification code sent to you via SMS and email.
Learn how your phone number is used on TikTok.

2. Create a strong and unique password.

Choose a password that's unique to you and difficult for others to guess.

To make a strong TikTok password:
• Aim for 12 to 15 characters long.
• Use a mix of uppercase and lowercase letters, numbers, and symbols.
• Change your password often. We suggest updating it every 30 days.

3. Turn on 2-step verification.

To further protect your account, we strongly recommend turning on 2-step verification (2SV). This is a common account security feature that adds an extra layer of protection to help us verify it's you if you log in from an unrecognized device.
Additionally, 2SV provides an added layer of security to your account in case your password is compromised. Many people only have one layer (a password) to protect their account. However with 2SV, if someone obtains your password, they'll still need access to your phone or email address when attempting to log in to your account.

To turn on 2-step verification:
1. Check that you have the latest version of TikTok downloaded.
2. Tap Profile in the bottom right.
3. Tap the 3-line icon in the top right.
4. Tap Settings and privacy.
5. Tap Security and login.
6. Tap 2-step verification and choose at least two verification methods. We recommend SMS* and email.
7. Tap Turn on to confirm.
8. If you have not previously entered your contact information, you'll be prompted to enter an email address and phone number.
9. Tap Send code and on the next screen, enter the verification code sent to you via SMS and email.
The next time you log in, a verification code will be sent to your email or phone. Enter the code into the 2-step verification prompt on your screen to confirm your identity.
*Standard SMS fees may apply.






Managing trusted devices


Any time you log in to TikTok using an unrecognized device or from a third-party application, you'll be asked to enter your password and a one-time verification code (sent via SMS or email).
If you access TikTok repeatedly from a known, trusted device, you can select to remember this device after entering the one-time verification code to avoid being prompted again.

To review and manage trusted devices on your account:
1. Tap Profile in the bottom right.
2. Tap the 3-line icon in the top right.
3. Tap Settings and privacy.
4. Tap Security and login.
5. Tap Manage devices and review trusted devices.
6. If you don't recognize a device, tap the trash can icon to remove it and change your password to protect your account.






Contacting TikTok about banned accounts


Accounts that consistently violate Community Guidelines will be banned from TikTok.
If your account has been banned, you will receive a banner notification when you next open the app, informing you of this account change.
If you believe your account was banned incorrectly, let us know by submitting an appeal.

To submit an appeal:
1. Open the notification.
2. Tap Appeal.
3. Follow the instructions provided.






Contacting TikTok about removed videos


Videos that violate Community Guidelines will be removed from TikTok. If you believe your content was incorrectly removed, let us know by submitting an appeal. Your feedback helps us improve the ways that we keep our community safe.

To submit an appeal:
1. Locate the notification in your TikTok inbox.
2. Tap the notification.
3. Tap Submit an appeal.
4. Follow the instructions provided.
Or
1. Go to the video.
2. Tap Community Guidelines violation: See details.
3. Tap Submit an appeal.
4. Follow the instructions provided.
Note: If you delete appealed content that is under review, we may not be able to remove the violation from your record if your appeal is successful. Your content will also not be restored if you delete it after submitting an appeal.
Please be aware that multiple violations could result in account penalties.






Deleting your TikTok account


To delete your TikTok account:
1. Tap Profile in the bottom right.
2. Tap the 3-line icon in the top right.
3. Tap Settings and privacy.
4. Tap Manage account, then tap Delete account.
5. Follow the instructions in the app to delete your account.

For additional details on account deletion and how your data is handled:

- US

- Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain,Sweden, Iceland, Liechtenstein, Norway

- All other countries

If you require other account assistance on TikTok, please send a report here.






Reporting a problem


To report a problem on TikTok:
1. Tap Profile in the bottom right.
2. Tap the 3-line icon in the top right.
3. Tap Settings and privacy.
4. Tap Report a problem and select a topic.
5. Follow the steps in the app to fix the problem.
6. If the suggested steps do not fix your problem, you can select No to the question "Is your problem resolved?" and tap Need more help? so that you can contact us with further details about your problem.





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