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What happens after your TikTok LIVE access has been removed • How to appeal if your TikTok LIVE access was removed • How we use the information you submit to TikTok if you appeal • How we retain your information if you appeal • How we share your information if you appeal • How to get a copy of your LIVE Replays if your LIVE access is removed
TikTok may remove your access to host a LIVE video if we believe you don't meet the minimum age requirements. If you believe we made a mistake, you may submit an appeal.
Learn more about TikTok's livestream policies in our Community Guidelines.
What happens after your TikTok LIVE access has been removed
You have 90 days from the date your LIVE access was removed to submit an appeal. You'll still be able to access your TikTok account and download any LIVE Replays that you have access to. If you don't appeal, or if your appeal is unsuccessful, you won't be able to host a livestream.
How to appeal if your TikTok LIVE access was removed
If you've been suspended from TikTok LIVE, you'll receive a notification when you next open TikTok, informing you of this account change. If you believe your account was incorrectly suspended from LIVE, let us know by submitting an appeal. You'll need to confirm you're aged 18 or older through one of the following options:
Selfie with ID
To appeal using a selfie with ID, you must provide the following:
• A photo of your government-issued ID.
• A selfie of you holding (a) the same government-issued ID and (b) a piece of paper clearly and legibly stating a unique code that we'll send you during the appeal process.
You may cover any parts of your ID that you have a legal right or obligation to do so.
Credit card authorization
To appeal through credit card authorization, you'll need to provide your credit card information. A small and temporary charge will be made to authenticate your credit card. You'll receive a refund for any charges incurred.
To submit an appeal:
1. Open the notification.
2. Tap Appeal to begin the appeal process.
3. Follow the instructions provided. We'll notify you of the result.
How we use the information you submit to TikTok if you appeal
If you submit a LIVE appeal, we'll ask you to provide some information to confirm your date of birth so we can decide whether to re-grant your livestream access, as we have a legitimate interest in keeping the TikTok community safe and preventing misuse of our services per our Privacy Policy. We'll need different information depending on how you've chosen to confirm your date of birth.
Keep in mind:
• We'll only use the information you submit to decide whether to approve or reject your appeal and to inform you of our decision. If your appeal is successful, we'll update your date of birth. Your date of birth isn't visible to others on TikTok.
• We won't use the information you submit for any other purpose. For example, if you choose to provide photos, we won't show them on your TikTok profile or anywhere else on TikTok.
How we retain your information if you appeal
As soon as the appeal process is complete, we'll start the process to delete the information you submitted, including any selfies and photos of your ID.
If your appeal is unsuccessful:
• For users aged under 13, we'll delete your account on day 120 (or day 30 in the U.S.) from the date of our appeal decision and start deleting all your other data. Learn more about underage appeals on TikTok and how to download your data.
• For users aged 13-17, we'll delete your LIVE Replays 90 days from our original decision to remove your LIVE access and you can request your LIVE Replays that you have access to during this time.
If your appeal is successful:
• As long as you have a TikTok account, we'll keep a record of your date of birth, confirmation you appealed, how you appealed, and the result.
• We won't keep a copy of your ID, if provided, but we'll keep information relating to the ID authentication check carried out by our service provider. For example, the number of times your ID was reviewed if your first appeal was not successful and when our service provider sent us the authentication result.
• Once you no longer have a TikTok account, all the above data (together with the rest of your data) is sent for deletion.
• We'll create a record that allows us to track the status and details of your appeal. We’ll retain this record for 90 days and then delete it.
How we share your information if you appeal
Depending on how you've chosen to confirm your date of birth, we'll share the information you submit with our service providers, who help us check if your ID is authentic or allow you to make a temporary credit card authorization. We won't share this information with any third parties outside of the appeals process.
How to get a copy of your LIVE Replays if your LIVE access is removed
From the date your LIVE access is removed, you have 90 days to use our Download your data tool to request your LIVE Replays.
How to download your data
1. In the TikTok app, tap Profile at the bottom.
2. Tap the Menu button at the top.
3. Tap Settings and privacy.
4. Tap Manage account, then tap Download your data.
5. Tap Request data.
After you submit your request, we'll create a file of your data that you can download from the Download your data tab. Please note that it may take up to 3 days to prepare the file.
How to access your downloaded data
1. In the TikTok app, tap Profile at the bottom.
2. Tap the Menu button at the top.
3. Tap Settings and privacy.
4. Tap Manage account, then tap Download your data.
5. Tap Download data at the top. From here, you can see the status of your download. Once your file is ready, it will be available to download for up to 4 days.
Note: You will not be able to use our Download your data tool to download your LIVE replays after day 90. Learn more about your rights and choices in our Privacy Policy.