TikTokFraudulent messages, sometimes referred to as phishing, is a common method attackers use to trick and scam others into giving up their personal information such as passwords, credit card numbers, social security number, or other sensitive data. Fraudulent messages can be sent through an email, SMS (text message), in-app message, or messaging apps.
What to do if you think you've received a phishing message
TikTok will never contact you asking for your account details. It's important to remember that scammers may try to trick you into sharing your personal information, usually by email or through an in-app message.
In general, if you see or receive a suspicious message, email, video, or link, don't open it and report it to us immediately. Keep in mind:
• Any legitimate message from TikTok won't ask you for personal information, such as your name, contact details, or password.
• Always verify any links sent to you before you open them.
• Never trust any third-party websites that promise to give away free likes, fans, crowns, Coins, or other incentives, as they may be able to access your login information.
However, our Support team may reach out to you through an official in-app message if you previously encountered an issue while using certain features on TikTok, such as recharging your Coins. If your account is impacted:
• Our Support team will send you a message to your TikTok inbox, which you can verify is from us if a pop-up displays at the bottom that requires you to accept the message request.
• Depending on the feature, our Support team may ask you to submit documents for identity and bank verification purposes to resolve your issue.
• Remember to handle your account carefully if the above messages aren't sent to you through our official route.
What to do if you think your account has been compromised
If you believe that your account has been compromised, you should report it to us right away. You can also take a few steps to better secure your account:
Change your password
• If you think your account may have been compromised, change your password as soon as possible. Choose a password that’s memorable for you but difficult for others to guess.
• Learn how to reset your TikTok password.
Turn on 2-step verification
• 2-step verification adds an extra layer of security to your account in case your password is compromised. It also helps protect your account from unrecognized and unauthorized devices or third-party applications.
• Learn how to turn on 2-step verification.
Check devices where you're logged in
• You can view phones and other devices that are currently using or have recently accessed your TikTok account.
• Learn how to check your devices from your settings.
Check your security alerts
• Our teams monitor for suspicious or unauthorized activity. You can keep track of recent unusual security events that you don't recognize.
• To review your alerts, go to your TikTok app settings and tap Security, then tap Security alerts.
To learn more about privacy and security on TikTok, visit our Safety Center.